Date: Thursday, May 20, 2010
Time: 11 AM (PDT)/2 PM (EDT)
Friday, May 14, 2010
Research Proposal Outline & Template
Title of Research
Significance of Research
Selected Theoretical Perspectives/Gaps in Research
Definition of Terms/Concept
Statement of the Problem
Purpose of the Research
http://www2.hawaii.edu/~matt/proposal.html
http://web.pdx.edu/~dbls/proposals.html
www.indiana.edu/~anthgrad/files/proposals.doc
http://www.sonoma.edu/users/b/benito/Econ403/outline.htm
http://blog.a-pluss.com/2008/06/27/research-proposal-methodology/
Faculty Focus: A Roadmap for Online Course Quality Assurance
Live Online Seminar
Date: Wed., June 16, 2010
Time: 1:00 p.m. Central
Length: 90 minutes
Cost: $249 ($274 after 06/09/10)
Innovative Educators: Best Practices in Providing Exceptional Customer Service in Higher Education Organizations
Tuesday, June 15th ~ 1:00-2:30pm EDT $345.00
Overview
This session will provide an overview of how students' needs have been evolving and how student services offices have been meeting this challenge. The presenter will provide ideas and examples of best practices on how administrators can promote student success through streamlined student services models, enhanced technology and self-services, and other collaborative and creative ways in order to meet the demands and expectations of today's students and their families. Ideas for customer service assessment and evaluation will be provided.
Participants will learn more about:
- the demographics and expectations of today's college students and how we, as higher education administrators, can best serve their needs
- techniques to transition from traditional service models into an integrated services approach
- examples of customer service "best practices"
- customer service tips and tools for staff
- methods of assessing levels of student satisfaction with your customer service unit
Who should attend?
Higher education administrators and staff including student services professionals, financial aid directors, registrars, bursars, business officers, and student financial services staff.
Who is the speaker?
Julie Selander
Senior Associate Director, One Stop Student Services
University of Minnesota
Julie Selander has worked in higher education administration and finance for over 22 years. Her experience includes student loan servicing operations, tuition payment plan sales and marketing, as well as management positions in student accounts receivable, billing, collections, financial aid, and customer service.
Julie is currently the senior associate director of the One Stop Student Services Office at the University of Minnesota providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing and student accounts receivable. Twenty-seven One Stop Counselors across three campus locations provide service via phone, e-mail, and in-person for over 51,000 students on the Twin Cities campus.
Julie presents frequently on various topics related to higher education student services and has written several articles for publication, including NACUBO's Student Centered Financial Services: Innovations That Succeed. She serves as a board member for Minnesota's College Goal Sunday initiative and is a founding member and on the board of directors for the Institute for Student Services Professionals. She has her undergraduate and master's degree from the University of Minnesota and is currently working on her dissertation as a Ph.D. candidate at the University of Minnesota in the Higher Education Policy and Administration program.
Moodlerooms / Campus Technology Webinar Invitation
The Perfect Fit With Moodlerooms: Where Cloud Hosting, Managed Open Source and Software-as-a-Service Converge.
When: May 20, 2010 / 2 p.m. EST
Where: Virtual Presentation
Why: Join Moodlerooms CTO Mark Leuba and Vice President of Sales and Marketing Joe McAvoy with Dell Director of Global Education Solutions Steve Smith as they explain how Moodlerooms eliminates the perceived risks of open source by combining the scalability of the Dell Services Cloud with the stability of managed open source and the support of software-as-a-service. Through this convergence, educators can focus on delivering quality teaching and learning within a sustainable solution that fits their organization’s needs
Sign up now to learn more about best practices for reliably and sustainably supporting an online learning program.
Campus Technology Free 1 Hour Webinar: Desktop Management Simplified with Desktop Virtualization
Date: Wednesday, May 26, 2010
Time: 9:00 AM PDT/12:00 PM EDT
TLT Group FridayLive! IrReguLArs
FridayLive! IrReguLArs
TODAY May 14, 2010 at 2 pm ET
Steve Gilbert, Lisa Star, TLT Group, and the FridayLive! Irregulars will continue on the topic of "Frugal Innovation for Student Engagement: Part II"
- brief reminders about how to get started
- links for going further
- easy ways to share each improvement with colleagues
Come join us!
