Featured Event
International College Teaching and Learning Conference
14 March 2011
New Orleans United States
The ITLC Conference provides a forum for faculty and administrators to share proven and innovative methods in teaching and learning at the college level.
January 2011
07 2011 2nd IEEE International Conference on e-Education, e-Business, e-Management and E-Learning (IC4E 2011) Mumbai India
Based on the success of IC4E 2010, IC4E 2011will be held in Mumbai, India, during Jan 7-9, 2011. Will included in IEEE Xplore, and ISI.
07 2011 2nd International Conference on e-Education, e-Business, e-Management and E-Learning (IC4E 2011) Mumbai India
The IC4E 2011 will be published into conferenceproceedings by IEEE, and distributed at theconference. The proceedings will be included inthe IEEE Xplore, and indexed by INSPEC, EiCompendex and Thomson ISI.
07 2011 2nd International Conference on e-Education, e-Business, e-Management and E-Learning (IC4E 2011) Mumbai India
All the registered papers will be published into conference proceedings by IEEE, and distributed at the conference. The proceedings will be included in the IEEE Xplore, and indexed by INSPEC, Ei Compendex and Thomson ISI.
14 Designing the School of Tomorrow Pallini Greece
14 World Universities Forum Hong Kong China
The forum examines the current state and futureprospects of the university given the challengesof tremendous economic, cultural, social andtechnological change. It welcomes proposals on alltopics relevant to this area of crucial concern
16 The International Engineering and Technology Education Conference (IETEC'11) Kuala Lumpur Malaysia
19 Managing Disruptive Classroom Behavior online Other
Learn techniques to re-direct, manage & calmdisruptive students. Focus is on techniques ofmotivational interviewing that allow facultymembers an underlying theory & clear examples ofhow to address today's classroom problems.
19 Best Practices in College Teaching: Creating an Active Learning Environment online
Learn teaching strategies & techniques you canimmediately implement to create a learningenvironment that actively engages learners &ultimately improves student retention & success.Participants will receive many resources & strategies.
20 Establishing Course Guidelines and Expectations that Improve Student Success and Satisfaction online
Learn to appreciate students & how to connect &build relationships with them. Discover how todevelop assignment guidelines & class policiesthat not only clarify what you want but alsostreamline your time & effort with grading.
21 2011 International Conference on Security Science and Technology(ICSST 2011) Chongqing China
The ICSST 2011 conference proceeding will be published by IEEE, which will be included in the IEEE Xplore, and indexed by the Ei Compendex, ISI Proceeding and other indexing services.
21 2011 International Conference on Advanced Material Research - ICAMR 2011 Chongqing China
All accepted papers of ICAMR 2011 will be published by Advanced Materials Research Journal, which will be indexed by EI Compendex.
24 Cannexus 2011 Ottawa Canada
Cannexus 2011 is a National Career DevelopmentConference designed to promote the exchange ofinformation & explore innovative approaches in theareas of career counselling and career development.
24 Developmental Assessments – Scope of Assessment in Teaching and Learning New Delhi India
25 37th PPA Convention 6th APAP Congress Mirroring the Asian Way of Psychotherapy Cebu Philippines
26 2011 IEEE International Conference on Information and Education Technology(ICIET 2011) Guiyang China
The ICIET 2011 proceedings will be published byIEEE and all the papers will be archived in theIEEE Xplore and indexed by Ei Compendex.
26 Academies Manchester United Kingdom
27 Leadership for an Inclusive and Sustainable World Berlin Germany
28 2011 Faculty Student Multidiscipline Global Conference Pretoria South Africa
29 ELT in a Changing World: Innovative Approaches to New Challenges Karachi Pakistan
29 MANAGING THE HEALTH CARE NEEDS OF THE SCHOOL AGED CHILD-PART II San Diego CA
31 Hamdan Bin Mohammed e-University Annual Congress Dubai United Arab Emirates
Hamdan Bin Mohammed e-University cordiallywelcomes all those engaged in triggering andmanaging educational change, healthcare and socialgovernance in submittingabstracts on the related themes.
February 2011
04 Perm Winter School Perm Russian Federation
12 3 T Trends in IT, National Research Conference in IT Mumbai India
15 10th International Research Conference on Quality, Innovation & Knowledge Management Kuala Lumpur Malaysia
15 Westminster Education Forum Keynote Seminar: The future of Higher Education London United Kingdom
16 Leadership Fusion Houston Texas
16 School Inspections london United Kingdom
17 InFashion 2011 mumbai India
23 Learning@School Rotorua New Zealand
24 AACTE 63rd Annual Meeting & Exhibits San Diego Other
24 The International Society for the Social Studies Annual Conference Orlando FL
25 Flat Classroom(tm) Conference 2011 Beijing China
25 2011 Faculty Student Multidiscipline Global Conference Churchill Australia
March 2011
02 Early Education and Technology for Children™ (EETC) Salt Lake City UT
04 Autonomy and Assessment Bremen Germany
06 Mediterranean Conference for Academic Disciplines Gozo Malta
07 Faculty Development in Blended and Online Learning Atlanta GA
07 INTED2011 (International Technology, Education and Development Conference) Valencia Spain
INTED2011 will be an international forum topresent and share your experiences in the fieldsof Technology, Education, Development andInternational Collaboration. There will be 3presentation modalities for authors: Oral, Posteror Virtual
07 International Conference for Academic Disciplines Las Vegas
07 SITE 2010 - Society for Information Technoloy & Teacher Education Nashville Tennessee
10 2011 International Conference and Workshop on TEFL and Applied Linguistics Taoyuan Taiwan
Ming Chuan University started holding its annualconference on TEFL and Applied Linguistics in1999. Over the past twelve years the overarchingthemes have always reflected important trends andissues on language learning and teaching.
11 2011 International Conference on Economics, Business and Marketing Management - C EBMM 2011 Shanghai China
Proceedings of the EBMM 2011 InternationalConference will be published by the IEEE. All theregistered papers will be included in the IEEEXplore and indexed by Thomson ISI and EiCompendex.
14 International College Teaching and Learning Conference New Orleans Louisiana
The ITLC Conference provides a forum for facultyand administrators to share proven and innovativemethods in teaching and learning at the college level.
14 2011 New Orleans International Academic Conference New Orleans Louisiana
Please join us for our 2011 New OrleansInternational Academic Conference, March 14-16,2011 convening at the New Orleans Marriott withtracks in: Business & Economics, Education,Engineering Education, & Health Sciences.
14 The 10th Somerset International Conference for Librarians and Teachers Gold Coast Australia
14 Predictive Analytics World - DC, London, San Francisco San Francisco California
15 Westminster Health Forum Keynote Seminar - Tackling teenage pregnancy: next steps for policy London United Kingdom
17 Behaviour and discipline in schools London United Kingdom
18 Creativity Workshop in New York City, March New York NY
Conference dedicated to helping educators from alldisciplines discover and nurture creativity in allfields through exercises and lectures in guidedvisualization, creative writing, map making,drawing, storytelling, memoir. Grad credits.
18 Creativity Workshop in New York City New York City New York
Conference dedicated to helping educators from alldisciplines discover and nurture creativity in allsubjects through exercises and lectures in guidedvisualization, creative writing, map making,drawing, storytelling, memoir. Grad credits.
19 Re-engineering and Benchmarking in Higher Education Sector in India: A Way Forward through ICTs Chandigarh India
20 1st Global Conference Experiential Learning in Virtual Worlds Prague Czech Republic
The aim of this conference will be to examineformal and informal learning in virtual worlds inan attempt to critique both its essentialcharacteristics and its future possibilities.
21 International Conference for Academic Disciplines Orlando Florida
25 2011 Faculty Student Multidiscipline Global Conference Peterborough Canada
25 Teaching of Psychology: Farmingdale State College Tarrytown NY
25 Foreign Language Studies in the 21st century Tarnow Poland
28 8th Annual Sloan Consortium Blended Learning Conference and Workshop Oak Brook Illinois
Seeking proposals on research, effectivepractices, and transferable strategies for thefield of blended learning. Tracks include Access,Blended Teaching/Learning, and Seeking Evidenceand Impact. http://sloanconsortium.org/blended
28 e-learning Regional Conference (eRC2011) Kuwait city State of Kuwait
eRC2011 aims at improving the educational processand seeking the development of information andknowledge based societies through the use of ICTand application of e-Learning in academic andeducational institutions.
31 SECCLL: SouthEast Coastal Conference on Languages and Literatures Statesboro, Georgia
31 SECCLL: SouthEast Coastal Conference on Languages and Literatures Statesboro Georgia
April 2011
01 Education Across the Americas New York New York
02 Understanding Adolescent Sexuality and Teaching Sex Ed Ottawa Canada
04 Canada International Conference on Education (CICE-2011) Toronto Canada
04 3rd International Nursing and Midwifery Conference Galway Ireland
08 Feminism and Teaching Symposium Nottingham United Kingdom
08 Empathic Therapy Conference Syracuse New York
Dr. Breggin's Empathic Therapy Conference April2011 addressing better approaches to emotionaltrauma and distress in children and adults andcritical psychiatry. For counselors, therapists,educators, social workers, parents, families! CEUs.
10 European Conference for Academic Disciplines Gottenheim near Freiburg Germany
11 BILETA Manchester United Kingdom
12 Inside the Saudi University Preparatory Year English Programme: The Future and Beyond Madinah Saudi Arabia
15 IATEFL Annual Conference Brighton United Kingdom
15 2011 International Conference on Knowledge Discovery (ICKD 2011) Chengdu China
The ICKD 2011 conference papers will be publishedinto conference proceedings by IEEE, and will beincluded in the IEEE Xplore, and indexed by EiCompendex, Thomson ISI and INSPEC.
15 Texas Foreign Language Education (TexFLEC) - South Central Association for Language Learning Technology (SoCALLT) Conference Austin TX
16 Crossing Borders: Traveling, Teaching, and Learning in a Global Age Nanjing China
22 International Language Conference (ILC) 2011 Kuala Lumpur Malaysia
25 OARIC2011; Educational Leadership, Knowledge & Technology Innovation in Cultural Diversity and Knowledge-based Society Patong Thailand
27 Controversies in Psychiatric Practice - The 7th International Conference on Psychiatry Jeddah Saudi Arabia
27 OMEP AFRICAN REGIONAL CONFERENCE COTONOU Benin
27 The 8th International Gender and Education Association Conference Exeter United Kingdom
27 Vision to Reality: Queensland's new education landscape Brisbane Australia
28 National Student Teaching and Supervision Conference Slippery Rock Pennsylvania
28 It Gives Us the Other: Poetry and Translation Nottingham United Kingdom
28 eLearning and Software for Education Conference- eLSE -7th edition Bucharest Romania
29 2011 Faculty Student Multidiscipline Global Conference Hong Kong China
29 2011 Faculty Student Multidiscipline Global Conference Yerevan Armenia
May 2011
01 Child & Adolescent Mental Health Conference Duluth Minnesota
10 World Conference on Drowning Prevention Danang Vietnam
10 The future for the Early Years Foundation Stage and Primary Curriculum London United Kingdom
13 Cultures in dialogue: relations between the French-speaking and English-speaking worlds in the area of languages and cultures London United Kingdom
13 8th Annual SOLES Action Research Conference San Diego Other
14 Methodological Aspects of Teaching Mathematics Jagodina Serbia
23 16th International Conference on Education 2011 Bandar Seri Begawan Brunei Darussalam
23 American Canadian Conference for Academic Disciplines Toronto Canada
23 Teaching Quality Improvement and Patient Safety in Health Professions Education Rochester MN
25 II International Conference on Intercultural Studies S. Mamede Infesta - Porto Portugal
27 2011 Faculty Student Multidiscipline Global Conference Paris France
27 ACAH 2011 - The Asian Conference on Arts and Humanities 2011 Osaka Japan
2nd Annual Interdisciplinary Academic Conferenceheld in Osaka Japan organized by IAFOR and itsglobal partners. Conference themes: 'Ancient andModern' and 'Journeys of Discovery.'
28 2011 International Conference on EFL Education: Tradition and Innovation Changhua Taiwan
29 LIHE'11 Europe - Beyond Transmission: innovations in university teaching (5th international symposium) Aghia Marina Greece
Contribute to the writing on the internationalanthology "BEYOND TRANSMISSION: INNOVATIONS INUNIVERSITY TEACHING" to be published by LibriPublishing. Team up with fellow authors for aninspiring and productive symposium in Greece.
30 Second International Conference for Academic Disciplines at Harvard Boston
30 Redesigning Pedagogy International Conference 2011 Singapore Singapore
30 Int'l End-of-Academic-Year Multidisciplinary Conference Bad Hofgastein (outside Salzburg) Austria
June 2011
02 Sabanci University, School of Languages, 2nd International Conference on Language Education, Eclipsing Expectations Istanbul Turkey
06 2011 Barcelona European Academic Conference Barcelona Spain
Please join us for our 2011 Barcelona EuropeanAcademic Conference, June 6-9, 2011 convening atthe NH Calderon. We offer four tracks at thisconference: Business & Economics, Education,Engineering Education, and Health Sciences.
07 Euro-American Conference for Academic Disciplines Aix-en-Provence France
09 Efficiency and Responsibility in Education Prague Czech Republic
09 2nd International PRISEAL Conference: Publishing and Presenting Research Internationally: Issues for Speakers of English as an Additional Language Sosnowiec / Katowice Poland
10 Creativity Workshop in New York City New York City New York
Conference dedicated to helping educators from alldisciplines discover and nurture creativity in allsubjects through exercises and lectures in guidedvisualization, creative writing, map making,drawing, storytelling, memoir. Grad credits.
15 Society for Teaching and Learning in Higher Education Annual Conference Saskatoon Canada
15 SPDECE 2011- Multidisciplinary symposium on the design and evaluation of digital content for education Ciudad Real-Almagro Spain
21 IALLT2011 Irvine California
21 Euro-American Conference for Academic Disciplines Prague Czech Republic
21 First Internacional T3L Conference: Tradumatica, Translation Technologies, Translation & Localization Barcelona Spain
24 2011 Faculty Student Multidiscipline Global Conference Roorkee India
26 Creativity Workshop in Crete Chania Greece
Conference dedicated to helping educators from alldisciplines discover and nurture creativity in allsubjects through exercises and lectures in guidedvisualization, creative writing, map making,drawing, storytelling, memoir. Grad credits.
29 Third Annual ACS (Architecture, Culture and Spirituality) Symposium Serenbe (Atlanta) Georgia
30 International Education: Focus on the Learner Auckland New Zealand
July 2011
03 LGBT/Queer Studies:Toward Trans/national Scholarly and Activist Kinships Madrid Spain
04 HERDSA 2011: Higher Education on the Edge Gold Coast Australia
05 PALA Namibia Windhoek Namibia
05 18th International Conference on Learning University of Mauritius Mauritius
05 Westminster Education Forum Keynote Seminar - Accountability in education: governance, Ofsted and league tables London United Kingdom
06 Creativity Workshop in Barcelona Barcelona Spain
Conference dedicated to helping educators from alldisciplines discover and nurture creativity in allsubjects through exercises and lectures in guidedvisualization, creative writing, map making,drawing, storytelling, memoir. Grad credits.
06 Education in a Changing Environment Salford United Kingdom
07 7th International Conference on Education (ICE) 2011 Samos Island Greece
10 Confratute Storrs Connecticut
11 4th Annual Emerging Technologies for Online Learning International Symposium San Jose California
This symposium, brought to you by Sloan-C andMERLOT, focuses on the technologies that driveonline learning effectiveness, highlightingresearch, applications and best practices ofimportant emerging technological tools.
14 Creativity Workshop in Florence Florence Italy
Conference dedicated to helping educators from alldisciplines discover and nurture creativity in allsubjects through exercises and lectures in guidedvisualization, creative writing, map making,drawing, storytelling, memoir. Grad credits.
18 The 2011 International Conference on Frontiers in Education: Computer Science and Computer Engineering (FECS'11) Las Vegas Nevada
24 11th World Harp Congress Vancouver Canada
26 AATE National Conference Lakeside Reflections Chicago IL
27 The 2011 International Conference of Organizational Innovation Kuala Lumpur Malaysia
August 2011
03 27th Annual Conference on Distance Teaching & Learning Madison WI
06 2011 American Accounting Association Annual Meeting Denver Colorado
17 Shanghai International Conference on Social Science 2011 shanghai China
30 Education for a Global Networked Society Exeter United Kingdom
September 2011
12 SimHealth 2011: Education, Innovation and Research conference Sydney Australia
13 Global Challenges for Education: Economics, Environment & Emergency Oxford United Kingdom
18 11th Conference Ibero American on Nursing Education Coimbra Portugal
22 Pinter Abroad: Other Stages, Other Rooms Maribor Slovenia
22 Fifth Pan-Pacific Nursing Conference and Seventh Nursing Symposium on Cancer Care Royal Plaza Hotel Hong Kong
26 5th Asia Pacific Conference on Educational Integrity (5APCEI) Perth Australia
28 ICEM&SIIE'2011 Joint Conference Aveiro Portugal
October 2011
03 Ireland International Conference on Education Dublin Ireland
18 mLearn 2011 - 10th World Conference on Mobile and Contextual Learning Beijing China
19 Ulearn11 Christchurch New Zealand
20 International Conference on Mothering, Motherhood and Education with embedded conference: Motherhood Studies: Developing and Disseminating Toronto Canada
November 2011
10 ICT for Language Learning Florence Italy
The aim of the conference is to promote thesharing of good practice and transnationalcooperation in the field of the application ofInformation and Communication Technologies (ICT)to Language Learning and Teaching.
14 3rd International Conference on Teaching and Learning (ICTL 2011) Penang Malaysia
14 3rd International Conference on Teaching and Learning (ICTL 2011) Penang Malaysia
27 LIHE'11 Australia - Turning University Teaching into Learning via Simulations and Games Sydney Australia
December 2011
04 1st International Australasian Conference on Enabling Access to Higher Education Adelaide Australia
The Dillard University Center for Teaching, Learning & Academic Technology Blog
Search DU CTLAT Blog
Thursday, January 6, 2011
Inside Higher Ed: How Will Students Communicate?
January 6, 2011
Thus spake Zuckerberg: “We don’t think a modern messaging system is going to be e-mail.”
The Facebook founder said so in November, when his company unveiled its new messaging platform: a system, sans subject lines, designed based on the assumption that in the future most electronic communication will come in brief, informal bursts. In December, Zuckerberg’s prognosis was essentially certified by the New York Times, which ran an article suggesting that among young people who are in college or about to be, e-mail is quickly going out of style.
Meanwhile, learning-management platforms — notably Blackboard, the market leader among nonprofit institutions — have been building more just-in-time messaging features with an eye to becoming the hub for student-to-student and professor-to-student communications around academic coursework.
All this has left campus technologists to ponder the future of institutional e-mail systems, which are still by and large the standard electronic medium connecting colleges with their students.
If students are in fact moving away from e-mail in their personal lives, institutionally provided student e-mail accounts will probably diminish in popularity over the next few years, campus technologists say, and that could force colleges to rethink the most reliable ways to stay in touch with their students.
At the same time, several technologists contacted by Inside Higher Ed say that e-mail is unlikely to disappear, if only because it remains the most suitable medium for the sort of official communications routinely sent to students from non-peer, non-professor sources.
Ed Garay, assistant director for academic computing at the University of Illinois at Chicago, says that while it is “superficially” apparent that Blackboard, Facebook, and increasingly sophisticated text-messaging platforms built into smartphones might amount to a death knell for institutional e-mail, there are certain types of communication — such as formal notices from financial aid, student affairs, and health officials — that might be too formal and detailed to convey effectively in a pithy text message.
“Texting and [instant messaging] works well when communicating with students about discrete pieces of information,” Garay wrote to fellow campus information officials on a listserv last month. “For reflective writing and substantive digital communications, email and threaded discussion boards are very effective, sorry, you must check your university e-mail or have it routed to your pocket.”
Colleges also still need formal channels that have archiving systems that are both reliable and secure, Garay says. If a student loses a phone, he points out, that student loses the text-message logs with it. Not so with e-mail. And while Facebook might keep good logs of messages between users, colleges that have struggled in recent years with the idea of having outside companies host their e-mail (even with carefully drawn-up contracts) probably will not be keen on ceding official communications to a company with a spotty reputation on privacy and no history of institutional partnerships. (Facebook did not respond to e-mails requesting comment.)
Still, the fact that students are increasingly using different mediums for different kinds of communications -- text messages for discrete dispatches to friends; Twitter and Facebook for sharing links and photos and organizing events; wikis and discussion boards for collaborating with classmates -- means that e-mail could fade into a crowd of tools that arrived with the social Web, says Patrick Masson, chief technology officer at UMassOnline, the online wing of the University of Massachusetts.
At the University of Maryland at College Park, one of the roughly 25 percent of nonprofit colleges that are currently reviewing their student e-mail systems, internal research indicates that while students don't much care for the university's in-house e-mail client, they still use e-mail in general, according to Tomek Kott, a graduate student there. Kott is part of a committee tasked with advising university officials on their next move on e-mail. The option of ditching institutional e-mail as obsolescent is "not part of the equation," says Kott. Yet the committee still faces a challenge in figuring out "how to best integrate the communications that go on between students and faculty into some coherent [stream] so there’s not ten places to go for contact," he says.
Jeff Keltner, a business developer at Google -- which hosts student e-mail for more than half of the 57 percent of the nonprofit colleges that have outsourced that service, according to the Campus Computing Project -- says his company has not seen a dip in e-mail use on those campuses. Students in fact are “using it at equal or greater rates” than they did in years past, he says. Yes, messaging among college-age adults has become more fragmented, says Keltner, but students still “want a place where all that communication comes together.”
Cameron Evans, a top technology officer at Microsoft, the second biggest provider of student e-mail, agrees. "The breadth of communications available to college students [does] not hammer in a death nail for e-mail," he wrote (in an e-mail). "In the higher education context, e-mail continues to be the most reliable and persistent form of communication for the work of the academy." Evans says that in the future, messaging software will probably evolve to determine intuitively the most appropriate destination for a given message. "Until then," he says, "we have the venerable e-mail and its new communications cousins to assist."
Keltner, the Google developer, also repeatedly mentioned that e-mail is just one of the features in the Google Apps for Education suite that it markets to colleges. There is also Google Sites, which students and professors can use to create and organize their own websites and wikis, and Google Docs, which enables them to compose and collaborate on documents remotely without having to store the files on their local hard drives. E-mail, he says, is hardly the only reason colleges subscribe to Google Apps; the product offers plenty of non-e-mail communication tools.
Masson, the UMassOnline technologist, says he takes Keltner at his word that use of Google’s hosted student e-mail is not in decline, but adds that he would not be surprised if the company is hedging against a future decline in institutional e-mail use by emphasizing the other tools in Google Apps for Education. The company got its foot in the door in higher education on the strength of its popular e-mail brand. But it and other providers, such as Microsoft, might soon have to lean more heavily on other tools to demonstrate their value to colleges, Masson says. “Strategically,” Keltner says, “we’re interested in making sure people are getting value out of the entire package, not just Gmail.” (That these companies provide the entire suite of services to colleges for free certainly makes it likelier that colleges and students will explore the suites' other products as well.)
For Blackboard's part, it doesn't matter much what channel students use when communicating electronically, as long as it can be integrated with the company's learning-management system, says Jim Hermens, the senior vice president of product management and strategy there. Blackboard already offers an application that lets students get course information and updates through Facebook, and at least one client, Northwestern University, has developed an integration that lets students and professors use Google Apps features through Blackboard. The company says it is prepared to build bridges to any avenue of communication that students are using. “Whether it’s e-mail or not, Blackboard is pretty indifferent to that,” says Hermens.
Professors and staff would do well to exercise similar adaptability, says Theresa Rowe, the chief information officer at Oakland University, in Michigan. “I think students are going to push us into different messaging techniques and different user interfaces,” she says. “I think we’re all going to be pushed to use speedier messages, which will be a challenge to how we think.”
“We all [like to] sit down and compose this artful e-mail that nobody reads,” Rowe says. “The faculty are the adults here. They have to realize that if they don’t reach out in some way, there’s going to be a gap in their ability to deliver messages in a way that students are comfortable receiving them.”
For the latest technology news and opinion from Inside Higher Ed, follow @IHEtech on Twitter.
— Steve Kolowich
Thus spake Zuckerberg: “We don’t think a modern messaging system is going to be e-mail.”
The Facebook founder said so in November, when his company unveiled its new messaging platform: a system, sans subject lines, designed based on the assumption that in the future most electronic communication will come in brief, informal bursts. In December, Zuckerberg’s prognosis was essentially certified by the New York Times, which ran an article suggesting that among young people who are in college or about to be, e-mail is quickly going out of style.
Meanwhile, learning-management platforms — notably Blackboard, the market leader among nonprofit institutions — have been building more just-in-time messaging features with an eye to becoming the hub for student-to-student and professor-to-student communications around academic coursework.
All this has left campus technologists to ponder the future of institutional e-mail systems, which are still by and large the standard electronic medium connecting colleges with their students.
If students are in fact moving away from e-mail in their personal lives, institutionally provided student e-mail accounts will probably diminish in popularity over the next few years, campus technologists say, and that could force colleges to rethink the most reliable ways to stay in touch with their students.
At the same time, several technologists contacted by Inside Higher Ed say that e-mail is unlikely to disappear, if only because it remains the most suitable medium for the sort of official communications routinely sent to students from non-peer, non-professor sources.
Ed Garay, assistant director for academic computing at the University of Illinois at Chicago, says that while it is “superficially” apparent that Blackboard, Facebook, and increasingly sophisticated text-messaging platforms built into smartphones might amount to a death knell for institutional e-mail, there are certain types of communication — such as formal notices from financial aid, student affairs, and health officials — that might be too formal and detailed to convey effectively in a pithy text message.
“Texting and [instant messaging] works well when communicating with students about discrete pieces of information,” Garay wrote to fellow campus information officials on a listserv last month. “For reflective writing and substantive digital communications, email and threaded discussion boards are very effective, sorry, you must check your university e-mail or have it routed to your pocket.”
Colleges also still need formal channels that have archiving systems that are both reliable and secure, Garay says. If a student loses a phone, he points out, that student loses the text-message logs with it. Not so with e-mail. And while Facebook might keep good logs of messages between users, colleges that have struggled in recent years with the idea of having outside companies host their e-mail (even with carefully drawn-up contracts) probably will not be keen on ceding official communications to a company with a spotty reputation on privacy and no history of institutional partnerships. (Facebook did not respond to e-mails requesting comment.)
Still, the fact that students are increasingly using different mediums for different kinds of communications -- text messages for discrete dispatches to friends; Twitter and Facebook for sharing links and photos and organizing events; wikis and discussion boards for collaborating with classmates -- means that e-mail could fade into a crowd of tools that arrived with the social Web, says Patrick Masson, chief technology officer at UMassOnline, the online wing of the University of Massachusetts.
At the University of Maryland at College Park, one of the roughly 25 percent of nonprofit colleges that are currently reviewing their student e-mail systems, internal research indicates that while students don't much care for the university's in-house e-mail client, they still use e-mail in general, according to Tomek Kott, a graduate student there. Kott is part of a committee tasked with advising university officials on their next move on e-mail. The option of ditching institutional e-mail as obsolescent is "not part of the equation," says Kott. Yet the committee still faces a challenge in figuring out "how to best integrate the communications that go on between students and faculty into some coherent [stream] so there’s not ten places to go for contact," he says.
Jeff Keltner, a business developer at Google -- which hosts student e-mail for more than half of the 57 percent of the nonprofit colleges that have outsourced that service, according to the Campus Computing Project -- says his company has not seen a dip in e-mail use on those campuses. Students in fact are “using it at equal or greater rates” than they did in years past, he says. Yes, messaging among college-age adults has become more fragmented, says Keltner, but students still “want a place where all that communication comes together.”
Cameron Evans, a top technology officer at Microsoft, the second biggest provider of student e-mail, agrees. "The breadth of communications available to college students [does] not hammer in a death nail for e-mail," he wrote (in an e-mail). "In the higher education context, e-mail continues to be the most reliable and persistent form of communication for the work of the academy." Evans says that in the future, messaging software will probably evolve to determine intuitively the most appropriate destination for a given message. "Until then," he says, "we have the venerable e-mail and its new communications cousins to assist."
Keltner, the Google developer, also repeatedly mentioned that e-mail is just one of the features in the Google Apps for Education suite that it markets to colleges. There is also Google Sites, which students and professors can use to create and organize their own websites and wikis, and Google Docs, which enables them to compose and collaborate on documents remotely without having to store the files on their local hard drives. E-mail, he says, is hardly the only reason colleges subscribe to Google Apps; the product offers plenty of non-e-mail communication tools.
Masson, the UMassOnline technologist, says he takes Keltner at his word that use of Google’s hosted student e-mail is not in decline, but adds that he would not be surprised if the company is hedging against a future decline in institutional e-mail use by emphasizing the other tools in Google Apps for Education. The company got its foot in the door in higher education on the strength of its popular e-mail brand. But it and other providers, such as Microsoft, might soon have to lean more heavily on other tools to demonstrate their value to colleges, Masson says. “Strategically,” Keltner says, “we’re interested in making sure people are getting value out of the entire package, not just Gmail.” (That these companies provide the entire suite of services to colleges for free certainly makes it likelier that colleges and students will explore the suites' other products as well.)
For Blackboard's part, it doesn't matter much what channel students use when communicating electronically, as long as it can be integrated with the company's learning-management system, says Jim Hermens, the senior vice president of product management and strategy there. Blackboard already offers an application that lets students get course information and updates through Facebook, and at least one client, Northwestern University, has developed an integration that lets students and professors use Google Apps features through Blackboard. The company says it is prepared to build bridges to any avenue of communication that students are using. “Whether it’s e-mail or not, Blackboard is pretty indifferent to that,” says Hermens.
Professors and staff would do well to exercise similar adaptability, says Theresa Rowe, the chief information officer at Oakland University, in Michigan. “I think students are going to push us into different messaging techniques and different user interfaces,” she says. “I think we’re all going to be pushed to use speedier messages, which will be a challenge to how we think.”
“We all [like to] sit down and compose this artful e-mail that nobody reads,” Rowe says. “The faculty are the adults here. They have to realize that if they don’t reach out in some way, there’s going to be a gap in their ability to deliver messages in a way that students are comfortable receiving them.”
For the latest technology news and opinion from Inside Higher Ed, follow @IHEtech on Twitter.
— Steve Kolowich
Inside Higher Ed: How Will Students Communicate?
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