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Wednesday, June 23, 2010

Inside Higher Ed: Coppin Plays Catchup On Retention - June 23, 2010

Embarrassed by poor graduation rate, university plans intensive summer academy for students who need remediation -- and ultimately for all freshmen


Administrators at Coppin State University were hardly surprised when a report published last year showed that the public university in Baltimore had among the lowest graduation rates in the country, with just 19 percent of freshmen who entered in 2002 having earned a bachelor's degree by 2008. "We knew we had a persistence problem," says Reginald G. Ross, the vice president for enrollment management who had been brought to Coppin State in November 2008 in large part to help fix that problem.

But the national visibility in the American Enterprise Institute's "Diplomas and Dropouts" report -- and the local news reports that followed -- stung nonetheless, and gave Coppin State officials additional motivation to address the problem -- and quickly.


This week, Coppin unveiled a fundamental part of its response: a required six-week summer immersion program for 200 of its nearly 600 incoming freshmen, with a focus on those who placement tests showed that they needed remedial work in two or more subjects. In the summer program, which will be expanded next year to include all incoming freshmen, students will not only take a first shot at their remedial course work and college survival classes, but will be engaged from 7 a.m. to 10 p.m. in recreational, social and other activities.



Coppin's approach is far from unique; in fact, its officials acknowledge that they are playing catchup in instituting an idea that many of their peer institutions (including other Maryland historically black colleges, such as Morgan State University and the University of Maryland-Eastern Shore) already use.


What's perhaps most noteworthy about Coppin's plan, though, is that it shows an institution acknowledging its shortcomings in a fundamental area of its operation and taking aggressive (and expensive) steps to improve the situation -- in contrast to the easy stereotype of a complacent higher education enterprise.


New Regime at Coppin
Ross and his boss at Coppin State, President Reginald S. Avery, appear to be anything but self-satisfied. Avery came to Coppin in 2008 and, as is common, promptly replaced most of the university's leadership team.


Ross knew he and his colleagues had their work cut out for them in trying to improve student persistence at Coppin. The university's students come disproportionately from West Baltimore's troubled public schools, and many of them enter both financially needy (a full two-thirds are eligible for federal Pell Grants) and academically underprepared (with a median combined score of about 800-900 on the SAT).


Institutional data show that the first-to-second-year retention rate for students at Coppin had steadily fallen to 58 percent in 2007 from 71 percent in 2000.


"When I came on board, I started asking the question, why?" says Ross. But he soon realized, he said, that Coppin "didn't have a lot of time to dwell on the why, because we wanted to move fast to start addressing the problem. We wanted to know what we could put in place for the next cycle of students."


At a meeting with officials from Maryland's other historically black colleges last summer, Coppin administrators learned that the university was alone among them -- and alone in the 11-member University System of Maryland -- in not having any kind of large-scale summer program for students. "Immersion programs have become a 'best practice,' and we weren't doing it," Ross says.


Coppin officials envisioned a program for all first-year students, but given budget constraints, redirected enough money (about $550,000) to enroll about 200 incoming freshmen who place into more than one remedial subject in the first ever Summer Academic Success Academy. (Assuming the money comes through, the program will be expanded to include all freshmen next summer.)


Under the program, which began this month, even students who will not live on campus as full-time students are spending six weeks in full-time immersion at Coppin. In addition to their remedial courses, the students are participating in a mix of study skills classes, social events, physical education and other experiences, to prepare them not only for the rigors of higher education but also "to keep them fully engaged in the learning process," says Ross.


"They need to understand that college requires hard work, so that when they come in [to start classes] at the end of August, they're not stunned by anything that happens to them. But we don't want it to be a boring, horrible experience for them, either."


Mark Schneider, the American Institutes for Research scholar who co-wrote (with Andrew Kelly of the American Enterprise Institute) the "Diplomas and Dropouts" report, says that Coppin "deserves kudos" for responding aggressively to the report's distressing numbers (and the underlying situation the data reflect). "They're clearly trying to rise to the challenge, and I give them credit for that."


Coppin's chosen approach of the summer academy is in line with the "current wisdom" of research on persistence, but the underdeveloped state of that research is such that it's hard to be confident that Coppin's strategy will work, Schneider says. "You're talking about a group of students -- with two courses of developmental ed -- whose chances of finishing [college] are really low," he says.


Ross understands that skepticism -- and recognizes that he and others at Coppin have a lot of work to do. "We're playing catchup to some extent," he says, of the range of measures that the university has put in place in addition to the summer program, including a new advising system. A forthcoming report will show that the year-to-year persistence rate for freshmen rose 4 percentage points in 2008-9 from the year before, and when that report is released this fall, "people might applaud, but I'll be the one standing back in very reserved fashion saying, 'Let's see what it is next year.' "
— Doug Lederman
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JBHE: The Journal of Blacks in Higher Education



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Washington Monthly's College Rankings - HBCUs fare well

Black Colleges and Universities Fare Well in Washington Monthly’s College Rankings


The magazine Washington Monthly has released its new rankings of liberal arts colleges and universities. The magazine’s rankings are markedly different from those compiled by other ratings organizations, most notably U.S. News & World Report. The editors say that their rankings are “a measure of not just what colleges can do for you, but what colleges are doing for the country.” The editors go on to say that “in our eyes, America’s best colleges are those that work hardest to help economically disadvantaged students, contribute new scientific discoveries, and emphasize the obligations students have to serve their communities.” Thus, factors in the Washington Monthly rankings include the percentage of students who receive Pell Grants, the number of students who go on to serve in the Peace Corps and ROTC programs, and the percentage of their budgets dedicated to research.


The Washington Monthly rankings for the best liberal arts colleges include schools such as Amherst, Williams, Haverford, and Swarthmore that are also included in the lists compiled by U.S. News and other services. However, unlike U.S. News, several black colleges rank very high in the Washington Monthly ratings. Morehouse College in Atlanta sits in the 14th position, ahead of such schools as Middlebury, Vassar, Oberlin, and Pomona. Spelman College ranks in 21st place in the Washington Monthly list. Also in the top 50 liberal arts colleges, according to Washington Monthly, are Dillard University, Fisk University, and Tougaloo College.

In the university rankings, three campuses of the University of California occupy the top three positions. In what may be a surprise to readers, historically black South Carolina State University ranks sixth in the Washington Monthly tabulations, ahead of Harvard and the other Ivies, MIT, and the University of Michigan.


Jackson State University comes in at 21st in the Washington Monthly ratings, just ahead of Yale. Howard University, Florida A&M University, and Clark Atlanta University all rank in the top 75.
http://www.washingtonmonthly.com/college_guide/rankings/liberal_arts_rank.php


Yolanda Gilmore Bivins - Information Literacy Librarian
Robert W. Woodruff Library - Atlanta University Center
111 James P. Brawley Drive, SW, Atlanta, Georgia 30314
Phone: 404.978.2132 ygbivins@auctr.edu 
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Tuesday, June 22, 2010

Dillard University 2010 SOAR: Request for Faculty to Facilitate Academic Roundtables


Greetings!

This is the second year that the Academic Roundtables (scheduled for Monday, August 23rd at noon in Kearny) will be included in the SOAR activities.


Roundtables offer our new students an opportunity to interact with faculty during their first week on campus, learn about (or even share their own!) various research areas and opportunities. Naturally, we want to recruit 100% of our faculty to expose students to one of Dillard’s strongest assets: undergraduate research. Each table seats approximately 8 people, including one professor.


Please provide the information below if you are interested in participating:
Your Name:
Title of Your Roundtable:
Majors That Might Be Interested:


Carla Morelon-Quainoo, PhD
Director of Institutional Effectiveness and Assessment/Advising
National Director, Global Issues Honors Consortium
LOCATION: Dent Hall, Room 109
PHONE: 504-816-4788
cmorelon@dillard.edu
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Diverse Issues in Higher Education: Race, Class, and College Access Explored in ‘Strivers’ Research

June 18, 2010
by Michelle J. Nealy

WASHINGTON - Despite gains in college access by minorities, the top tiers of higher education are becoming more affluent and more White as the bottom tier and two-year colleges increasingly accommodate more low-income minority students, researchers declared Thursday during a luncheon centered on low-income students and college access.


“There is almost no way that you can use affirmative action to begin to equalize the tiers in this system,” said Dr. Anthony Carnevale, director of the Georgetown Center on Education and the Work Force, during a lunchtime address at the National Press Club in Washington.


“Since we can’t move low-income and minority students en masse into high-quality systems, we have to move the high-quality systems and the money to pay for them toward the two-year schools and less selective colleges,” Carnevale noted.


The luncheon, focused on a new book published by The Century Foundation examining how better financial aid coupled with strong retention support can empower disadvantaged students to access highly-selective institutions, allowed book contributors to discuss significant points of their research.


The book, titled Rewarding Strivers: Helping Low Income Students Succeed in College, underscores the lack of socioeconomic diversity at highly-selective schools and includes a chapter by Carnevale and Jeff Strohl, director of research at the Georgetown Center on Education and the Work Force, on college access and inequality.


Researchers found that the socioeconomic barriers to accessing a highly-selective institution were greater than racial ones.


“Being severely socioeconomically disadvantaged predicts an SAT score on the math and verbal sections of 399 points lower than being the most economically advantaged,” said Richard Kahlenberg, a senior fellow at Century and the editor of Rewarding Strivers.


“By contrast, being African American predicts a score of 56 points lower. That is to say the impact of socioeconomic status is about seven times as large as the impact on race,” Kahlenberg added.


Researchers also found that a number of minority students with low socioeconomic backgrounds “undershot” their college prospects.


“Being fully capable of attending a highly-selective institution, many low-income minority students don’t go to college or they attend a community college or less selective institution,” Strohl said.


The problem with this, said Strohl, is that less selective institutions have less in the way of support mechanisms necessary to retain low-income students, allowing some students to fall through the cracks.


“The average graduation rate for a two-year college is about 22 percent,” said Strohl, noting that the graduation rates for top-tier schools range from 80 to 90 percent.


The study “America’s Untapped Resource: Low-Income Students in Higher Education,” a precursor to Rewarding Strivers released in 2004, found that 74 percent of students at selective universities and colleges come from the richest quarter of the socioeconomic population while just 3 percent from the bottom quarter.


“On a selective campus, you are 25 times more likely to run into a rich kid as a poor kid,” said Kahlenberg. “Affirmative action programs have, essentially, tripled the representation of African-American and Latino students, but educators have done that by making sure that there were wealthy students of all races at selective institutions rather than trying to make sure that there were people of all colors of all socioeconomic groups.”


In order to increase socioeconomic diversity, universities also need to deal with the admissions component, researchers said.


“Financial aid by itself is not enough. If you have financial aid but don’t admit low-income students it doesn’t do them much good,” said Kahlenberg. “Most colleges don’t consider socioeconomic status in admissions. Being a legacy increases your chances of admissions by 20 percentage points. Being an underrepresented minority increases one’s chances by 28 percentage points. Being poor does not increase one’s position at all at the selective institution.”


As a model for best practices, researchers lauded the University of North Carolina at Chapel Hill's program Carolina Covenant, which provides financial aid and support to students and families earning below 200 percent of the poverty line.


The program provides both the financial aid and the academic and social support mechanisms such as peer and faculty mentors and rigorous monitoring for low-income students to be successful in college.

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Campus Technology HP and INTEL Informed: Exciting New Technologies for Teaching & Learning in Higher Ed



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Free Blackboard Webinar: Mobile Learning: Empower Teaching and Learning without Limitation!


Program: Blackboard Mobile
Panelist(s) Info: Craig DeVoe, Vice President, and John Dennett, Manager of Solutions Engineering
Duration: 1 hour

Description: Join us for a free, 60-minute webinar featuring our mobile team members Craig DeVoe, Vice President, and John Dennett, Manager of Solutions Engineering, who will share with you a candid view of the Blackboard Mobile Learn™ product. You should attend this event because you’ll have the opportunity to see Mobile Learn live, hear first-hand where this exciting technology is going and interact with our team of mobile experts.


Earlier this year we debuted Blackboard Mobile Learn, a two-way, interactive mobile learning solution that engages students and faculty in fresh new ways on the devices they use most. Blackboard Mobile Learn gives students and teachers instant access to their Blackboard Learn™ courses, content and organizations directly from their mobile devices, whenever and wherever they need to. Today we’ve taken the next big step in going mobile: the launch of native applications for the Android, BlackBerry® and Apple® iPhone® OS platforms.


Don’t miss out! Register to hear the Blackboard Mobile experts discuss the strategy and vision of Mobile Learn, the new expansion onto additional mobile devices enabling you to reach more of your campus community, as well as our partnership with Sprint and the tie-in with Mobile Central, Blackboard's industry-leading campus experience mobile app.
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Faculty Focus: 5 Steps to Growing Your Online Program - Steps for Creating and Growing Your Online Program


By Mary Bart

When you think about all the reasons why a college or university would want to offer courses online, “Because it’s easy” isn’t one of them. Yes, it’s a smart way to grow your programs and reach a greater number of students. Yes, it can be an attractive revenue stream. And yes, in order to attract today’s learners – adult and traditional-aged students alike – you likely need an online offering.


Easy? No. Rewarding? Yes.
Fortunately, making the leap online programs today is a lot less painful than it used to be, in part because you have the benefit of learning from schools that have successfully transitioned some of their courses to an online delivery.


One such school is Abilene Christian University (ACU). In 2002 ACU began thinking of ways to increase its outreach through online courses. Carol Williams, PhD, then graduate dean and assistant provost for research, had distance education added to her responsibilities. ACU had more than 4,000 undergraduate students and about 400 residential graduate students. It had no “continuing education” unit or infrastructure. Now, some eight years later, ACU has nearly 500 online students in five master’s degrees and four certificates. Online programs are the fastest growing area for the university.


Williams shared the ACU story during the recent online seminar Growing Successful Online Programs at a Small School in which she told about her frustration over the lack of resources that address the unique needs of small schools looking to compete with the big dogs online. The ACU experience may hold some lessons for other small, private schools who are contemplating the leap to online.

1: Define your purpose for having an online program – High-quality online programs require a significant upfront investment, and should align with the mission of the university. As a result, it’s important that you’re able to articulate why you want to put a program online. As you develop your business plan and budget, be sure to include a timeline, a realistic assessment of available resources, and metrics for success.

2: Assign an administrative leader – The institution needs to designate an administrative leader who can manage all aspects of program development and delivery. This person needs to understand “the big picture” while coordinating with deans, faculty, instructional designers, support services, library personnel, and others who play a role in the online students’ learning experience, Williams says.
3: Create faculty buy-in – Many faculty feel teaching online is inferior to teaching face-to-face. Williams works hard to dispel those and other myths. She also recommends starting with faculty who are known as innovators on campus, and providing a workload and compensation plan that recognizes the additional time and effort required to design an online course. Providing support from instructional designers is critical as well, she says.
4: Build online student support services – Because many online students may never set foot on campus, all the normal functions related to financial aid, registration, billing, library, and technology support must be available online.
5: Consider outsourcing – Many smaller universities are stretched thin when it comes to marketing and admissions. Adding online programs to their job responsibilities may be a tough sell, and likely won’t get you the results you want. Williams suggests outsourcing these tasks to vendors who specialize in adult learners and online education.
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Innovative Educators Webinar: Exceptional Front-Line Customer Service in Higher Education

Thursday, July 15th ~ 1:00-2:30pm EDT

Webinar Description

How do you define customer service? We may all define this differently, but there are basic principles and proven tips and techniques that can assist front line staff in providing exceptional customer service. This session will provide participants an overview of different philosophies of customer service and why exceptional customer service is important in higher education.


How do our customers (our students and their families) want to be treated? How do we know if we are living up to their customer service expectations? Learn about methods of benchmarking and setting customer service standards, as well how to evaluate customers in order to assess your level of customer satisfaction. Explore techniques that can help you develop positive customer relationships with your students and get motivated and geared up for the next incoming class of students.


Objectives
The participants will learn more about:
• customer service principles and tips and techniques that help provide exceptional service
• various ways to evaluate and assess levels of customer satisfaction
• benchmarking and setting service standards
• methods of evaluating customers and assessing customer service levels


Who Should Attend?
Front-line customer service or student services staff and their supervisors will benefit from the information presented in this webinar. Student workers and work study students who work in student services will also benefit.


Who is the Speaker?
Julie Selander, Senior Associate Director, One Stop Student Services, University of Minnesota
Julie Selander has worked in higher education administration and finance for over 22 years. Her experience includes student loan servicing operations, tuition payment plan sales and marketing, as well as management positions in student accounts receivable, billing, collections, financial aid, and customer service.
Julie is currently the senior associate director of the One Stop Student Services Office at the University of Minnesota providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing and student accounts receivable. Twenty-seven One Stop Counselors across three campus locations provide service via phone, e-mail, and in-person for over 51,000 students on the Twin Cities campus.
Julie presents frequently on various topics related to higher education student services and has written several articles for publication, including NACUBO's Student Centered Financial Services: Innovations That Succeed. She serves as a board member for Minnesota's College Goal Sunday initiative and is a founding member and on the board of directors for the Institute for Student Services Professionals. She has her undergraduate and master's degree from the University of Minnesota and is currently working on her dissertation as a Ph.D. candidate at the University of Minnesota in the Higher Education Policy and Administration program.
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Faculty Focus Free Report: Tips for Encouraging Student Participation in Classroom Discussions


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