Tuesday, July 13th ~ 1:00-2:30pm EDT
$345.00
Webinar Description
This session will offer participants an overview of the online self-services and other technology initiatives that higher education institutions are developing and providing for their students and their families. Explore how technology is shaping students experience with the financial aid and business offices and how administrators can leverage technology to promote student success.
The presenter will discuss various online student self-services and web applications that have proved successful for students to help them manage the business of being a student, including a look into student portals and mobile device initiatives that have been developed to provide personalized information and communications to students. The presenter will provide online views of various University of Minnesota web applications that have been highly successful including Financial Aid Status, a web application for students that has helped to demystified the complex financial aid process and Parent/Guest Access, an online web process allowing students to share information about financial aid status and awards, student grades, holds, enrolled courses, and student financials to their parents or other guests.
Objectives
The participants will learn more about:
• Self-service options that institutions have developed to assist with customer service
• How to leverage technology into seamless self-service Web applications that bring students from "in line" to "online"
• Examples of cutting-edge technology initiatives for student services including student portals and mobile device initiatives
Who Should Attend?
Higher education administrators and staff including student services professionals, financial aid directors, registrars, bursars, business officers, and student financial services staff.
Who is the Speaker?
Julie Selander, Senior Associate Director, One Stop Student Services, University of Minnesota
Julie Selander has worked in higher education administration and finance for over 22 years. Her experience includes student loan servicing operations, tuition payment plan sales and marketing, as well as management positions in student accounts receivable, billing, collections, financial aid, and customer service.
Julie is currently the senior associate director of the One Stop Student Services Office at the University of Minnesota providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing and student accounts receivable. Twenty-seven One Stop Counselors across three campus locations provide service via phone, e-mail, and in-person for over 51,000 students on the Twin Cities campus.
Julie presents frequently on various topics related to higher education student services and has written several articles for publication, including NACUBO's Student Centered Financial Services: Innovations That Succeed. She serves as a board member for Minnesota's College Goal Sunday initiative and is a founding member and on the board of directors for the Institute for Student Services Professionals. She has her undergraduate and master's degree from the University of Minnesota and is currently working on her dissertation as a Ph.D. candidate at the University of Minnesota in the Higher Education Policy and Administration program.
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