A Study in
Work-Study
Catawba College
Office of Financial
Assistance, Human Resources, Information Technology
When staff switched from a paper time card system to an electronic method
to log student work-study hours, it increased convenience and saved money.
The process enables students to track hours themselves, dramatically
reducing calls for help and making it easier for staff to seamlessly share
data with human resources. See full story.
|
Touch Screen
Organizational Machine
Ogeechee Technical
College
Student Affairs
Center
A touchscreen kiosk simplified a chaotic student sign in process and
decreased individual wait times. The school had been using a clipboard to
handle nearly 25,000 student visits a year. Now, students are placed in a
virtual line with a stamped ticket, so they know how long their wait will
be. A TV monitor indicates their turn. Staff is alerted electronically and
no longer have to scramble. See full story.
|
Digital
Registration With a Human Touch
Catawba College
Registrar’s Office,
Academic Advising, Information Technology
Three offices worked to establish a new online registration process that’s
easier for students and saved more than 50,000 pages of paper. Students can
now register 24/7, and both faculty and students can share information and
check for updates and changes. The process also freed advisors to focus on
students who needed help most. See full story.
|
DIY Data
Salisbury University
Information
Technology Department
After paying for an expensive enterprise planning system, staff used
existing resources to fill gaps that once required the purchase of
third-party products. The school’s tech team used the ERP’s tools for
customizing applications, developing programs that were compatible across
the board. The work paid off. Salisbury saved $20,000. See full story.
|
Tax Time, Online
George Mason
University
Human Resources and
Payroll
When university staffers sent out paper W-2 statements, it took four
employees working Friday through Sunday to mail them. Switching to an
online system saved money and effort. As a result, the few paper statements
that had to go out took only three hours. And the school saved nearly
$5,000 in postage. See full story.
|
Rapid Adjustments
Texas A&M
University
Office of the
Registrar
Provost Information
Technology
By switching to an electronic system, Texas A&M overhauled its slow and
costly paper-based method of processing undergraduate course adjustments.
Before the change, processing requests took up to a month. Now it only
takes a week. The school no longer needs temp workers for the task and
saved more than $250,000. Adjustments can be tracked online, slashing the
number of calls for information. See full story.
|
One-Stop Shopping
George Washington
University
Procurement
Department
The university dramatically simplified the process of purchasing office
supplies and other items by shifting to a centralized online system that
could be used university-wide. E-procurement software stores all catalogs
from a variety of vendors. It sped up ordering and processing times and
made online shopping a breeze. See full story.
|
Purchasing Power
Texas A&M
International University
Office of
Information Technology
After years of buying computers a few at a time, the university realized it
could cut costs by purchasing in bulk at a discounted price. The move saved
more than $90,000, and the system saves time for purchasing staff, who no
longer have to process orders piecemeal. See full story.
|
Streamlining
Payments
Houston Community
College
Finance &
Accounting
Two offices teamed up to establish paperless cashiering, resulting in
savings and a greener campus. The new electronic system replaced the
three-page form students previously submitted, cutting back on paper and
processing hours. Expanded payment options also met student demand for more
payment methods and lower payments over a longer timespan. See full story.
|
Printer Clean-up,
Saving Green
University of
Central Oklahoma
Purchasing, Payment
Services and Travel
The school saved $40,000 by ensuring that staff pooled resources rather
than spending $500 each on individual desktop printers and copiers. Before
the change, unmonitored purchases veered out of control. The office
switched to a one-vendor system to track purchases, slashing the number of
campus printers and related supplies. Maintenance calls were also reduced. See full story.
|
SPEEDE Transcript
Evaluation
Houston Community
College
Registrar's Office,
Information Technology
Staff switched from paper transcripts, which took 20 minutes each to
evaluate, to a speedier paperless scanning system. The scanned documents
are added to student records, allowing students and advisors to easily
access data and determine course selection. The school saved more than one
million dollars in handling fees and supplies such as paper, toner cartridges
and printer drums. See full story.
|
Targeted Touch
Points
University of
Virginia
Interactive Media
Development of
Public Affairs
When the University of Virginia wanted to reach alumni, efforts were
fragmented. The university’s many schools and foundations each had their
own data base. Staff solved the problem with an online engagement platform
(OEP), which provides high-volume email service and allows for online event
registrations and donations. As a result, money raised online rose 400
percent for a total of $5.2 million. See full story.
|
Aiding Financial
Aid
Lakeland Community
College
Financial Aid Office
Faced with a higher number of students seeking financial aid and a drop in
state support, Lakeland Community College lacked the manpower to respond to
a flood of students asking for help. It contracted with Edfinancial
Services to establish a call center staffed with experts on financial aid
regulations. As a result, the company handled nearly 9,000 calls and
student wait times plummeted. See full story.
|
Orient Express
Victor Valley
College
Technology & Information
Systems
The community college transformed orientation by giving busy students the
option of learning about the process via online video. Since then, more
than 4,000 students have seen the orientation video, reducing overflow at
live sessions. An online quiz ensures they are absorbing information, while
a searchable FAQ/knowledge base helps them find answers instead of calling
staff. See full story.
|
Winning the Storage
Wars
Mercer University
School of Law
Dean’s Office
With boxes of documents dating back to the 1950s piled in the attic and
basement, staff decided to cut office clutter. They rigged an existing
copier with a pdf scanner to create an electronic copy of documents. Using
their own resources saved money. And the new system spares staff the time
and drudgery of searching through boxes of paper. See full story.
|
Dare to Excel
Wake Technical Community
College
Advising Department
At Wake, a clipboard sign in process was replaced by on-the-spot data
entry, saving time and effort for staff. Instead of transferring
information from sign in sheet to spreadsheet, staff enters data directly
into Microsoft Excel when students sign in. Time spent on the task dropped
from 96 hours a year to about 16 and the quality of data improved. See full story.
|
Trigger Happy
NorthWest Arkansas
Community College
Division of
Information Technology Services
The tech team ended confusion surrounding students’ first time logins by
nixing the school’s temporary password system. Instead of assigning a
24-hour password, staff created a set up that allows students to keep the
same one.The move was better for students and saved staffers time and
labor, decreasing student help desk calls by more than 1,000. See full story.
|
A Better One-Stop
Experience
Wilkes University
Student Services
Center
When Wilkes University created a one-stop shop, it got off to a slow start.
Student wait time increased instead of dropping. The school fixed that with
in-depth employee training sessions that streamlined operations. Online
systems were simplified for easier navigation. Now, 85 percent of students
enroll online, reducing traffic at the Student Center and saving employee
time and labor. See full story.
|
|
No comments:
Post a Comment